VRWS Leadership Interview of the Day

In approaching the 11th edition of the Vacation Rental World Summit, we’re releasing a series of interviews to leaders, key players and highly motivated people in our industry whose companies make a deep impact in our space and will be present at VRWS.

The aim is to get you some insight into these leaders and the company they founded, manage or work for, as well as getting some behind the scenes on their thinking, their motivation and their drive.



Client Engagement Manager - OwnerRez

1.What do you do for a living and which part of your job do you enjoy the most? 

As the Client Engagement Manager at OwnerRez, my role is dedicated to delivering exceptional support to our valued clients. My team and I work closely with clients who require personalized attention, whether it’s during the pre-sales process or extended support beyond our standard email-based help desk. I thoroughly enjoy my job for the opportunity to connect with our clients, listening to their unique stories and learning how OwnerRez has empowered them to achieve greater success in their short-term rental businesses.

2. How does your company innovate or adapt to the evolving needs of the vacation rental space?
At OwnerRez, we’re committed to continuous improvement, constantly refining our existing features and introducing innovative new ones. What sets us apart is our commitment to transparency, making us one of the few Property Management Systems (PMS) that openly shares our development progress. We maintain a public change log, detailing every bug fix and feature enhancement. Since January, we’ve released an impressive 23 software updates. One of the most significant additions this year was the integration with Google Vacation Rentals, further enhancing our ability to support our clients’ growing businesses. After close to 11 years in the industry, we’ve maintained a steadfast focus on innovation, consistently pushing the boundaries of what a PMS can do. This dedication to pioneering new solutions has enabled us to stay ahead of the curve and deliver exceptional value to our clients.

3. How do you view the various predictions about AI’s impact on society, ranging from dystopian scenarios to transformative advancements, and how does your company approach or integrate AI technology?
I’m optimistic about the potential of AI to positively impact society by automating routine tasks and freeing up time for more meaningful work. At OwnerRez, we’ve taken a thoughtful approach to AI integration. We recognize that our core expertise lies in channel management, so we’re leaving the development of AI-specific features to the specialists. To that end, we’ve introduced new endpoints in our API, enabling partners specializing in AI solutions to seamlessly integrate with OwnerRez. This allows our clients to choose the AI partner that best fits their needs, rather than being limited to a single solution. By doing so, we’re empowering our clients to select the AI technology that best aligns with their business goals and values.

4. What would you like to achieve by attending the Vacation Rental World Summit 2024 in Porto with your company?
OwnerRez is proud to serve clients in 119 countries worldwide. As we continue to expand our global reach, we’re thrilled to meet new clients who share our passion for the short-term vacation rental industry. We’re excited to introduce you to the benefits of OwnerRez, showcasing how our platform can streamline your business processes, save you time, and unlock new revenue opportunities. Whether you’re an existing player in the industry or just starting out, we’re committed to helping you succeed in this dynamic and rapidly evolving market.

5. What are your passions, including any hobbies or sports, that you enjoy discussing and sharing with others outside the professional setting?
I’m a down-to-earth person who values the simple things in life. When I’m not working, you can find me spending quality time with my loved ones. My wife, son, and daughter bring joy to my life. My 17-year-old son is a talented soccer player and cross-country runner, keeping me on my toes with his busy schedule. My 11-year-old daughter is a budding dancer, currently taking ballet, jazz, and lyrical classes. Managing their various activities keeps me busy in my free time, but it’s a pleasure to be involved in their lives and watch them grow and thrive.On top of that, I’m also a proud owner of my own vacation rental property, a cozy mountain cabin that we try to visit every quarter or so. While it’s a wonderful getaway, running a vacation rental property comes with its own set of responsibilities, and I find myself busy with the daily chores and tasks that come with managing the property. Despite the added workload, I cherish the opportunity to share my love for the mountains with my family and friends.

You’ll have the opportunity to meet Steve directly at VRWS in Porto

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